Return, Refund & Cancellation Policy

Order cancellation

You can cancel your order free of cost at any time before it is dispatched. WhatsApp us at +91 96252 23245 or email support@rowholesaler.in with your order number.

• Prepaid orders cancelled before dispatch get a full refund to the original payment method.
• Once an order has been dispatched it cannot be cancelled. You can return it under the return policy below.
• We may cancel an order if the item is out of stock, the pin code is not serviceable or the price was listed incorrectly. In that case you receive a full refund.

Return window

You can request a return within 7 days of delivery, provided the item is unused, unopened and in its original sealed packaging with all accessories and the invoice.

Items that cannot be returned

For hygiene and water-safety reasons, these items cannot be returned once the seal is broken or the item has been installed:

• Sediment filters, carbon filters and inline filters
• RO membranes
• Alkaline, mineral and UF cartridges
• Any consumable that has come into contact with water
• Complete RO purifiers and commercial RO plants that have been installed or used – these are covered by the manufacturer warranty instead

Damaged, defective or wrong item

Report it within 48 hours of delivery with an unboxing video and clear photos. We will arrange a free replacement or a full refund, including shipping charges.

How to raise a return

1. WhatsApp us at +91 96252 23245 or email support@rowholesaler.in with your order number and photos.
2. Our team confirms eligibility within 24 working hours.
3. We arrange a reverse pickup where the pin code is serviceable. Otherwise we share a self-ship address and reimburse reasonable courier charges.
4. Once the item reaches us and passes inspection, we start your refund or send the replacement.

Refund timeline and method

After we initiate a refund, it usually reflects in your account within 5–7 working days, depending on your bank. The refund amount is what you actually paid for the item. Delivery charges are refunded only when the item was damaged, defective or wrong.

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