Shipping & Delivery Policy

Delivery charges

Where we deliver

We deliver to all serviceable pin codes in India through our courier partners. Orders are packed and dispatched from Delhi.

If your pin code turns out not to be serviceable after you order, we will tell you and refund the full amount you paid.

Dispatch time

In-stock items are dispatched within 24 working hours of order confirmation. Orders placed on Sundays and public holidays are dispatched on the next working day.

For bulk or dealer orders and commercial RO plants, we confirm the dispatch date with you on WhatsApp or phone.

Delivery time

These are estimates. Weather, local restrictions or courier delays can occasionally add time.

Payment and Cash on Delivery

You can pay online (UPI, cards, net banking and wallets offered by our payment partner) or choose Cash on Delivery.

• Online payment: you get 5% off (up to ₹50) on your order.
• Cash on Delivery is available on all orders. An additional COD handling fee of ₹49 applies.

Order tracking

As soon as your parcel is handed to the courier, we send the tracking link by SMS and WhatsApp to the number used for the order. You can also check the status on the Track Your Order page or under My Account → Orders.

Failed delivery and returned parcels

The courier attempts delivery up to three times. If a parcel comes back to us because the address was wrong, the phone was not reachable, or a COD order was refused, the shipping cost is non-refundable and may be deducted from any refund due.

Damaged or wrong item

Please record an unboxing video while opening your parcel. If an item is damaged or wrong, report it within 48 hours of delivery with the video and photos, and we will replace it free of cost. See our Returns, Refunds & Cancellation policy for details.

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